• How to turn the shipping room from a cost center into a profit center;
  
• How to improve customer satisfaction;
  
• How to purchase a computerized shipping system; and
  
• The inside story on what the carriers don't tell businesses.
  

Additionally, Taylor has a broader, timely message for American business - the need to grasp, trust and then wisely utilize new and emerging technologies. As a learned student of the business world, Taylor understands the vital link between technology and economic growth. As an unabashed salesperson for computerized shipping systems, he is proud to have been directly responsible for the implementation of this technology and the progress of society. He is one economic philosopher with "dirt under his fingernails" as his work with Ford Motor, Kmart, Unisys and General Electric clearly shows.

Mark A. Taylor is president of TAYLOR Systems Engineering Corporation, one of the country's leading system designers and integrators of computerized shipping and receiving systems; bar code/product labeling systems and network/mainframe interfaces.